![]() ![]() I and others I know received Introductory Offers from Vinesse a couple years ago. I want to return the product and a refund.īBB, thank you for your attention to this matter. I do not want to keep the wine, with or without 40% discount. Vinesse replied to my email stating they do not supply return labels and would offer "a discount of 40% to keep the wines as a one-time courtesy, but this would be the limit of the accomodations we can offer to you. I sent an email to Vinesse documenting my calls t their Customer Service Department and my attempt to return box as instructed by Vinesse Customer Service and FedEx's response. This amount represented less than the original sale price.Īs instructed by three Vinesse Customer Service representatives, I took the box to FedEx and was told FedEx would not accept return shipment and that Vinesse had to provide shipping label because box had been opened and due to the alcoholic content. I was told once the returned order was received a credit of $79.99 would be applied to account holder's Vinesse account. I was told to take the box to FedEx and I would not be charged shipping. I called Vinesse Customer Service on three occasions to request instructions on return shipment and refund procedures. # 4****43 / Customer Order # 9*****7 as a gift from another account holder. ![]() I am filing a complaint for Vinesse's refusal to provide a return shipping label and refund. ![]()
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